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Shipping & Returns

Shipping

Here at Ryleigh Rue Clothing orders are processed and shipped within 2-3 business days from purchase date. If something is not in stock and on (pre-order) we will have that information for you under the products description. We offer flat rate $6.95 shipping on all website orders in the US. We offer FREE shipping on all orders over $75 inside the US only! (excludes Hawaii and Alaska)  7.5% tax is applied to all orders from the state of Utah and 8% tax is applied to all California orders. (Our company is located in these two states.)

We ship through USPS Priority Mail and DHL with delivery confirmation on all packages in the US to the address provided upon checkout. Our standard shipping can take 5-7 business days to deliver after leaving our warehouse. A Shipping notification e-mail is sent when your order is being processed to ship. Please Note: This does not mean that your item is shipping right then, it just means we are in the process. Order tracking information is sent in the shipping notification e-mail from us which you will be able to track your package once your order has shipped!

Please Note that If you give us the incorrect address you are responsible for the lost package. Orders are not shipped on Weekends or any Holidays. We are not responsible for any lost or stolen packages.

 

*Priority Express* 1-2 day shipping (not overnight,1-2day)

USPS REQUIRES A SIGNATURE FOR DELIVERY OF EXPRESS PACKAGES AS THEY ARE GUARANTEED

*Please note Express Orders will not ship out on weekends. If you order on Friday after 1PM MST they will ship Monday morning.

*Express orders made Monday-Friday AFTER 1PM MST will ship out the next business day*

***Once packages leave our warehouse, we are not responsible for the day/time in which you receive them. For whatever reason, if there is an issue with delivery timing please call us and we will do what we can to help you out.***

 

International Shipping

We ship all over the world! We use USPS and DHL. All international orders are NOT insured and are not trackable once it leaves the U.S. We are NOT responsible for lost or stolen packages, so when you choose to ship internationally with us you are agreeing to our policy of your package NOT being insured or replaceable if lost or stolen.  USPS can take up to 5 weeks to get to you and the Flat Rate shipping cost is $42.95. If we can fit your order into a smaller shipping envelope, the cost of shipping will be less and you will be refunded the difference. All of these shipping costs DO NOT include duties and taxes that your country may charge you upon the arrival of your package.

  

Returns

All hair accessories and SALE items are FINAL sale. 

It is our goal to assure that our customers are 100% satisfied with their purchase. Our return policy is for store credit ONLY as long as they are unworn, unwashed, un-altered in any way and in its original condition. If you are unsatisfied with an item you purchased from Ryleigh Rue please contact us at ryleighrueclothing@gmail.com. Please notify us within 3 days of its arrival to you if you are unhappy. We will accept returns within 12-14 days of arrival to you if all of the following criteria is met.

  • Our return policy is for store credit ONLY as long as they are unworn, unwashed, un-altered in any way, do not smell of smoke and in its original condition. Items must be returned within 12-14 days to the date it was delivered to you.
  • Customers are responsible for return shipping unless the item was received damaged. Please note that all of our items are checked thoroughly before they are sent out so this issue does not occur.Please make sure you check your item AS SOON AS IT IS DELIVERED.  We have a quality control team to check for damages BEFORE it is sent out and we will only give replacements for damages if you contact us within 3 days of its arrival. 

 

To return an item, please email us at ryleighrueclothing@gmail.com and let us know you are wanting to make a return and the reason of the return. Also we suggest getting tracking for the package for we are not responsible for any lost in transit packages. Please send items back to:

Ryleigh Rue Returns
13648 S. 200 W #4 Draper UT 84020

Once we receive returns they will be processed within 3-6 business days and at this time you will be issued a store credit through your account in the price of the item or items you sent back minus the shipping charges that were paid to get the items to you. We are not responsible for the return shipping charges, you will be responsible for that.

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